Annual Preventative Maintenance & Calibration Services

·   Ensures the equipment is maintained and working properly.

·   On-site equipment preventative maintenance service by a Lansmont Field Service

   Engineer 

·   Routine software/firmware upgrades as required.

·   Includes consumable parts with scheduled maintenance services.

·   Provides a detailed report of services performed and recom­mendations to maintain

   Optimal Equipment performance. 

·   Ensures the components of the equipment are operating within specification.

·   Includes customer copies of all calibration certificates.

 

Software/Firmware Maintenance

·   Software revision updates to maintain equipment uptime.

·   Update firmware version during service visit as required.

 

Consumable Parts

·   Replace parts during routine maintenance that require replacement within one year of

   normal wear and tear. 

 

Technical Support Plan

·   Unlimited phone and email support

     8 AM – 5 PM PST, Monday-Friday except Holidays

   response time is within two hours from the time the call was received unless the call is received after 4

   PM PST will be returned on the following business day. 

·   Technical support provided until issue resolved.

 

Labor and Warranted Parts

·   Includes on-site services and repairs performed by a Lansmont Field Service Engineer.

·   Includes parts that are covered under the terms of the standard warranty.

 

Travel

·    Includes travel expenses incurred by a Lansmont Field Service Engineer to perform on-site preventative maintenance, calibration services and resolve equipment issues.